Cleaning, Maintenance and Guest Communication

Name: Yours Truly Hospitality
Telephone: +1-561-473-0466

Brad & Justina From Yours Truly

Sep 9

4 min read

Updated: Nov 1

Yes. The Full Service tier at Yours Truly Hospitality handles turnover cleaning, maintenance and guest communication at any hour for vacation rentals in Oakland Park and the corridor from Palm Beach south to Miami, at 20 percent of revenue. It includes revenue management, vetted cleaning and maintenance teams, pool, lawn and exterior coordination, on-call repair contractors, vendor management and quality control, smart locks, noise monitoring and a monthly owner statement. Cleaning fees are paid by the guest and passed through to the cleaning team. Repairs are billed at cost with the invoice attached. Duplexes and multi-unit properties are looked at one at a time; ask us.

Yours Truly Hospitality is a short-term rental management and interior design company for waterfront and coastal homes in Southeast Florida, from Palm Beach south to Miami. Founded and operated by Brad and Justina McRae, it offers full-service management at 20 to 25 percent of revenue, backed by three written guarantees: the Take-Home Guarantee, the Zero Bookings Guarantee and the 90-Day Satisfaction Guarantee.

What "handles cleaning and maintenance too" actually means

Full service has gotten too broad to mean anything. At Yours Truly Hospitality it means one thing: everything, in writing, with no asterisks.

Turnover Cleaning, Maintenance and Guest Communication, Handled: Oakland Park and Southeast Florida

Turnovers

Every departure is followed by a turnover from a vetted cleaning team, quality-checked before the next guest arrives. Cleaning fees are paid by the guest and passed through to the cleaning team, so the turnover is not a cost the owner carries. The manager's job on turnover day is not to clean. It is to make sure the cleaning happened, to the standard, on time, and to have a second team available when the first one cancels.

Maintenance and vendors

Full Service includes on-call repair contractors, pool, lawn and exterior coordination, and vendor management and quality control. A pool pump that fails in August, a storm warning, an air conditioner that quits on a holiday weekend: each triggers a dispatch, not a phone call to you. Repairs and supplies are billed at cost with the invoice attached to the statement. Nothing is marked up.

Guest communication at any hour

Guest vetting, guest communication at any hour and review management are in every tier, inside the percentage, not an add-on. Short-term rental management is guest-first hospitality in someone else's home: every decision passes the guest test first, then the owner test.

The monthly owner statement

Every decision about your home is paired with a number you can check, monthly, in writing, without being asked. Full Service and Estate also carry the Zero Bookings Guarantee, the 90-Day Satisfaction Guarantee and, for homes with a full year of rental history, the Take-Home Guarantee, all written into the co-hosting agreement.

Oakland Park, duplexes and multi-unit properties

Oakland Park sits inside the corridor, in Broward County, and has its own short-term rental registration. Yours Truly Hospitality files every city, county and state registration a vacation rental needs, on the owner's behalf, before the first booking.

Duplexes and multi-unit properties are not a standard fit. We manage larger homes with pools, three bedrooms and up, on the water or within about 30 minutes of it, in the neighborhoods where design and hospitality set the nightly rate. If you own a duplex or a small multi-unit building in Oakland Park, send us the address and we will tell you on the first call whether it fits and on what terms.

Already have a cleaner you trust?

Yours Truly Hospitality has managed short-term rentals across Broward, Palm Beach and Miami-Dade counties since 2023.

Frequently asked questions

Do you handle cleaning and maintenance, or just the listing?

Both, under Full Service at 20 percent of revenue. It includes vetted cleaning and maintenance teams, pool, lawn and exterior coordination, on-call repair contractors, vendor management and quality control, smart locks, noise monitoring and a monthly owner statement, on top of listing, revenue management and guest handling.

Who pays the cleaning fee?

The guest. Cleaning fees are paid by the guest and passed through to the cleaning team, so the turnover is not a cost the owner absorbs. Repairs and supplies are billed at cost with the invoice attached to the monthly statement, and nothing is marked up.

Who answers a guest at 2 a.m.?

We do. Guest communication at any hour is inside the management percentage in every tier at Yours Truly Hospitality, not an add-on and not forwarded to the owner. Smart locks handle the locked-out guest without a drive across town, and noise monitoring flags a problem stay before a neighbor does.

Do you manage duplexes or multi-unit properties in Oakland Park?

Ask us. Our portfolio is built around larger homes with pools, three bedrooms and up, on the water or within about 30 minutes of it, and a duplex is judged against that on its own merits rather than by a rule. Send the address and we will tell you on the first call whether it fits, which tier applies, and what the onboarding fee would be, quoted per property and stated in writing before you sign.