Our Guarantees
Updated: Oct 31
Yours Truly Hospitality is a short-term rental management and interior design company for waterfront and coastal homes in Southeast Florida, from Palm Beach south to Miami. Founded and operated by Brad and Justina McRae, it offers full-service management at 20 to 25 percent of revenue, backed by three written guarantees: the Take-Home Guarantee, the Zero Bookings Guarantee and the 90-Day Satisfaction Guarantee.
Most management companies ask for your trust. We put ours in the contract, and then we put the contract terms on this page. As of September 2026 we had not found another short-term rental manager operating between Palm Beach and Miami that publishes its guarantees with terms.
The Take-Home Guarantee
The promise. In your first year with us, you take home at least what you took home the year before. If you don't, we work for free until you do.
What we measure. What you actually keep: guest payments for stays, minus platform fees and our fee. Taxes are left out. Expenses and savings are not part of it, so the number cannot be moved by cutting corners.
Your starting number. Your own last 12 months, taken from your Airbnb and other booking records (and your previous manager's statements, if you had one). We verify it and you sign off on it in writing within your first month.
The remedy. If your first year falls short, we charge no management fee from month 13 until you have been made whole, up to a full year of our fees. If we are the ones who end the agreement before then, we pay you the rest in cash.
The six-month check-in. At month six we sit down with the numbers. If you are behind, we agree an adjustment together, and you can leave without a termination fee.
What does not count against you or us. Nights you block for yourself, cancellations you make, repairs you put off, storms and other events outside anyone's control, and time the home is on the market for sale.
Who it is for. Homes with a full 12 months of short-term rental history, so there is a real number to beat. It is written into your agreement when your home qualifies.
The Zero Bookings Guarantee
The promise. At least one confirmed booking in your first 30 bookable days.
The remedy. If no booking comes in, we refund your setup fee on your next owner statement, and no setup instalments remain due.
What counts as bookable. A day your home is listed and open for booking through us. Days you block, or days lost to storms or other events outside anyone's control, do not count.
What it means in practice. You never pay to get started with a manager who cannot get your home booked.
The 90-Day Satisfaction Guarantee
The promise. Leave for any reason, no questions asked, and we refund your setup fee.
The window. You can give notice any time from day 90 to day 120 after your home goes live with us. Ninety days of evidence, then thirty days to decide.
How leaving works. The agreement's normal 60-day notice applies and confirmed guest reservations are honored. Fees on stays already completed, and costs already paid on your behalf, are not refunded.
What it means in practice. Your first 90 days are the proving period. You see the listing, the pricing decisions, the guest handling and three monthly statements. You judge us on evidence, not on the sales call.
Which tiers carry them
Full Service and Estate. The Zero Bookings and 90-Day guarantees are in every agreement. The Take-Home Guarantee is added for homes with 12 months of rental history.
Why we publish the terms
A guarantee you cannot read is a slogan. Publishing the terms forces our operations to stay ahead of our promises, gives you something to hold us to before you sign, and sets a standard we think this market should have to match.
Frequently asked questions
What is the Take-Home Guarantee?
It is Yours Truly Hospitality's written commitment that in your first year of management you take home at least what you took home in the 12 months before, measured from your own booking records. If you fall short, management is free from month 13 until you are made whole, up to a full year of fees. It is Section 16.1 of the co-hosting agreement.
What is the Zero Bookings Guarantee?
It is Yours Truly Hospitality's written commitment that your home will get at least one confirmed booking in its first 30 bookable days. If it does not, your setup fee is refunded. It is Section 16.2 of the co-hosting agreement.
What is the 90-Day Satisfaction Guarantee?
It is Yours Truly Hospitality's written commitment that between day 90 and day 120 of management you can leave for any reason and receive your setup fee back. It is Section 16.3 of the co-hosting agreement.
Are the guarantees in the actual contract?
Yes. All three are in Section 16 of our co-hosting agreement, with the terms summarized here. If this page and the agreement ever disagree, the agreement governs and we fix the page within one business day of being told.
Yours Truly Hospitality has managed short-term rentals across Broward, Palm Beach and Miami-Dade counties since 2023.
If you want a manager that puts its promises in the contract, book a Revenue Gap Audit and we will show you, in dollars, what your home could take home with us.
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